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Thank you for shopping at Nipsus.com, your trusted source for high-quality vectors, stock photos, stock videos, and other digital elements. We strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes issues may arise, and we are here to help. Please review our Refund and Returns Policy below to understand your options.
1. Digital Products Policy
Since Nipsus.com sells digital products (e.g., vectors, stock photos, stock videos), all sales are considered final once the download link is provided. This is because digital products cannot be physically returned, and the nature of these items makes it impossible to “un-download” or “un-use” them.
2. Refund Eligibility
Refunds may be considered only under the following circumstances:
- Technical Issues: If you are unable to download or access the purchased product due to a technical issue on our end, and our support team is unable to resolve the issue within a reasonable time.
- Incorrect Product: If the product you received is significantly different from the description or preview provided on the Website.
- Duplicate Purchase: If you accidentally purchased the same product more than once.
To request a refund, you must contact us within 7 days of your purchase date. Refund requests beyond this period will not be considered.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [Insert Contact Email] with the following details:
- Your order number
- The reason for your refund request
- Any relevant screenshots or documentation (e.g., proof of technical issues or incorrect product)
- Our team will review your request and respond within 3-5 business days.
- If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- You changed your mind or no longer need the product.
- You did not read the product description or preview before purchasing.
- You encountered compatibility issues with your software or devices.
- You accidentally purchased the wrong product.
5. Chargebacks
If you dispute a charge with your bank or payment provider (e.g., PayPal) without first contacting us, your account may be suspended, and you may be banned from future purchases on Nipsus.com. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: support@nipsus.com
Support Hours: 1209 Mountain Road PL NE STE R, Albuquerque, NM, 87110, USA
Thank you for choosing Nipsus.com. We value your trust and are committed to providing you with the best possible shopping experience!
